Question and Answer

Bellow is some frequently questions for passengers before your flight:

How Can I book E-ticket online?

You can book flight tickets online very easily with credit card. You access to our websites and process some steps as bellow:
1./ Select your trip type: One-way or round trip. Indicate the departure and destination cities, travel dates and number of people: infants, children or adults. Click on the "Find Flights" button
2./ Select your flight(s) by clicking on the radio button (white circle) next to your preferred fare(s). Then hit the "Next" button.
3./ Flight Details: Check again all details for your flight and you fill your information as Name (in your passport), email, phone number. The important is Name and your email. Click to Purchase
4./ Pay your flight tickets via credit card (Visa/Master)
5./ Finally: After you book tickets successfully, Please check your email about 1 – 6 hours later to get your E-Ticket Which you must got it to check in flight.

If you have problems with our online booking system, please email or contact us .

How can I pay for my tickets?

You can pay flight tickets online via our website through major credit cards such as Visa, Master and JCB card. For cash, you can pay at our office or to our ticket delivery person, but this method is only applied for customers who are buying tickets within borders of Vietnam.
When you make a reservation via our website, If the payment was error, please contact to us as soon as possible. Our staffs will support and guide you finish booking easily!

When do I need to pay for my flights

Some airlines carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. But, to guarantee for the seats, passengers need to pay for full in advance. Upon receiving your payment, we will confirm and send you the electronic air ticket directly to your summited email.

What does the listed price include?

The price listed on our website is the basic fare price only which is exclusive of tax & passenger service fee. The final prices will be shown at the confirmation page before you make the payment. Price is mostly calculated in US Dollar, except where noted otherwise. Also, our price includes baggage allowance.

What happen if I make booking and then do not confirm or pay?

After your booking of the flights is made, it can be held for a limited time due to availability of the seat as well as policy of the airlines. After that time, if we still do not hear back from you, we will automatically cancel your reservation. If you booked the flights but choose to pay later on, we will inform the deadline of payment to you via email, and if you do not make payment before and at this deadline, your booking is also cancelled.

What is electronic air ticket?

Electronic air ticket is issues under electronic form (like email or PDF form) which contains information for air tickest. Vietnam airlines currently uses all e-tickets on all routes both domestic and international. E-tickets have equal value as paper tickets and the airlines are responsible to ensure that passengers with e-tickets can travel smoothly.
If your book with us, e-tickets are sent to you via E-mail or fax after issuing, then you can print them out and show them along with your travel document at the time of check in.

How should I do if you would like to refund or change the schedule?

If you would like to change the schedule, information,… please feel free contact us. The ticket will be changed depend on your ticket’ condition.
For refund ticket when book on our websites. Please contact us or sent the request via email You must use the email which used in the process reservation for sending refund. If not, your refund will be unaccepted.

How are Free Baggage on Flight?

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